Your privacy is our priority. This Privacy Policy explains in detail how i1rm collects, uses, stores, and protects your personal information as a member of our betting platform in Malaysia. We believe full transparency is every user's right, and this document is written in plain, straightforward language — not confusing legal jargon.
Six core principles that underpin how i1rm handles your personal data
All data you provide to i1rm is stored on servers protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Access to your data is strictly limited and controlled.
I1rm has never and will never sell, rent, or share your personal data with third parties for marketing or commercial purposes without your explicit consent. Your data belongs to you — it is not a business asset for us to sell to anyone.
I1rm only collects data that is genuinely necessary for platform operations and legal compliance. We do not collect unnecessary data. This "minimum necessary" principle ensures that your personal data footprint on our platform is kept as small as possible.
As an i1rm platform user, you have the full right to access a copy of your personal data, request corrections to inaccurate information, request deletion of your data, and withdraw consent for data processing at any time without penalty.
This Privacy Policy is written in clear, plain language. We tell you exactly what we collect, why we collect it, how it is used, how long it is retained, and with whom it may be shared in limited, legally permitted circumstances.
In the event of any data security incident affecting your personal information, i1rm is committed to notifying you as promptly as possible via your registered email and in-platform notifications, and to taking immediate steps to mitigate any impact.
This Privacy Policy describes i1rm's privacy practices and forms part of the overarching agreement between you and i1rm, together with Terms & Conditions ours. By registering for or using the i1rm platform, you confirm that you have read and fully agree to this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Welcome to the Privacy Policy i1rm, an online Sports Betting and casino platform operating under the domain i1rm.wine. We understand that your trust depends not only on the quality of the games and services we offer, but also on how we handle the personal information you entrust to us.
This Privacy Policy applies to all individuals who register as i1rm members, visit the i1rm.wine website, or interact with our platform through any relevant channel. It covers all personal data processing activities carried out by i1rm in connection with the operation of our betting platform in Malaysia.
As a platform built specifically for Malaysian users, i1rm adheres to the data protection requirements relevant to digital business operations in Malaysia. We are committed to handling your data with full responsibility, transparency, and integrity in every aspect of our operations.
This document should be read together with Terms & Conditions and Responsible Gaming Policy i1rm, which together form a comprehensive user protection framework across our platform.
I1rm collects several categories of personal data necessary to provide a secure and fully functional betting platform. Below are the data categories we collect along with their specific purposes:
Full name, MyKad/passport number, date of birth, gender. Collected during registration and the KYC (Know Your Customer) process to verify your identity and meet legal compliance requirements.
Email address, Malaysian phone number, residential address. Used for account communications, notification delivery, customer support, and financial transaction verification.
Bank account details, e-wallet phone numbers (Touch 'n Go, GrabPay, Boost, DuitNow), deposit and withdrawal transaction history in MYR. Required for processing payments and withdrawal of winnings.
Betting history (football, cricket, e-sports, Live Casino, table games), gaming session data, betting limits, win and loss records. Used for account management and responsible gaming compliance.
IP address, device type, operating system, browser, session cookie data, general location information. Collected automatically for account security, fraud detection, and platform performance optimisation.
Records of conversations with the customer support team, emails sent to i1rm, and feedback or complaints submitted. Retained for complaint resolution and service improvement purposes.
I1rm collects your personal data through several different methods, depending on how you interact with our platform:
I1rm uses collected personal data solely for legitimate purposes directly related to the provision of our betting platform services. The following are the primary purposes for which data is used:
I1rm will not use your personal data for any purpose not stated above without first obtaining your explicit consent.
I1rm does not sell, rent, or disclose your personal data to any third party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and legally permitted:
In all of the data-sharing situations described above, i1rm ensures that only the minimum necessary data is shared, and all receiving parties are bound by data protection obligations equivalent to i1rm's own standards.
I1rm retains your personal data for as long as necessary to fulfil the purposes set out in this policy or to meet legal, regulatory, tax, accounting, or reporting requirements.
When your personal data is no longer needed, i1rm will securely delete or anonymise it using methods that ensure it cannot be recovered.
I1rm invests seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, loss, or misuse. The following are the security layers we have in place:
All communications between your device and i1rm's servers are encrypted using TLS with 256-bit encryption keys — the same standard used by Maybank2u and CIMB Clicks to secure their customers' financial transactions.
Personal data stored on i1rm's servers is protected with encryption at rest. This means that even if a physical server were hypothetically accessed without authorisation, the data stored on it cannot be read without the encryption key, which is held exclusively by i1rm.
I1rm offers two-factor authentication via OTP sent to your registered Malaysian phone number. We strongly encourage all members to enable 2FA for an additional layer of protection against unauthorised account access.
I1rm's technical security team monitors our systems around the clock to detect any suspicious activity, intrusion attempts, or security anomalies. Automated alert systems trigger an immediate response whenever a threat is detected.
Access to i1rm members' personal data on our end is restricted to staff who genuinely require it to carry out their duties. All access is logged and audited. i1rm staff undergo regular data privacy training and are bound by robust confidentiality agreements.
I1rm conducts regular penetration testing and security audits carried out by independent cybersecurity experts to identify and address any system vulnerabilities before they can be exploited.
As an i1rm member, you have clear and enforceable rights over your personal data. i1rm is committed to respecting and facilitating the exercise of these rights:
You have the right to request and receive a copy of all personal data that i1rm holds about you. Requests will be processed within 14 business days.
If any of your personal data is inaccurate or out of date, you have the right to request a correction. Simple updates can be made directly in your i1rm account settings.
You may request the deletion of your personal data, subject to legal retention requirements. Deletion will be carried out once the minimum mandatory retention period has elapsed.
You may withdraw consent for certain data processing at any time, particularly for marketing communications. Withdrawal of consent does not affect the validity of any processing carried out prior to that point.
You have the right to receive the personal data you have provided to i1rm in a machine-readable format (such as CSV or JSON) for the purpose of transferring it to another platform if you wish.
Under certain circumstances, you may request that i1rm restrict the processing of your data while a dispute is being resolved or while you are considering withdrawing your consent.
To exercise any of the rights above, send a written request to support@i1rm.wine with the email subject line "Data Privacy Rights Request", along with your account number and details of your request. i1rm will process your request within 14 business days and inform you of the action taken.
The i1rm platform uses cookies and similar tracking technologies to enhance platform functionality and security. Below are the types of cookies we use and their purposes:
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the i1rm platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.
I1rm strictly does not provide services to individuals under the age of 21. The i1rm platform is not intended for children or teenagers, and we do not knowingly collect or process personal data from individuals below this age limit.
Should i1rm discover that personal data belonging to an individual under the age of 21 has been collected without appropriate consent, we will take immediate steps to delete that data and close the account in question. Any winnings obtained through an account illegally registered by an underage individual will not be paid out, and all associated funds will be settled in accordance with established procedures.
If you believe that an individual under the age of 21 has registered an i1rm account or is using the platform without authorisation, please contact us immediately at support@i1rm.wine so that we can take the appropriate action.
I1rm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. You will be notified of any material amendments through:
Your continued use of the i1rm platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data in accordance with the procedure set out in Section 8.
We encourage you to review this Privacy Policy periodically to stay informed about how i1rm safeguards your privacy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how i1rm handles your personal data, we encourage you to contact us directly. i1rm's data privacy team is Bahasa Malaysia-speaking and ready to assist you with transparency and professionalism.
For data privacy-related requests, please contact us at support@i1rm.wine with the email subject line "Privacy Policy Enquiry" and include your account number along with the details of your request. We are committed to responding to all enquiries within 5 business days.
For more urgent matters such as a suspected data breach or unauthorised access to your account, please contact our support team via the 24/7 live chat available on the i1rm platform for an immediate response.
This Privacy Policy is version 2.4, effective 1 January 2026. Previous versions are archived and available upon request via email at support@i1rm.wine. This document is written in Bahasa Malaysia and constitutes the official version applicable to all i1rm members in Malaysia.
The most frequently asked questions from members regarding privacy and data protection on our platform
This Privacy Policy forms part of i1rm's comprehensive user protection framework. Please also read our Terms & Conditions and Responsible Gaming Policy to fully understand your rights and responsibilities as an i1rm platform member.
One of the ways your gaming activity data is used at i1rm is to monitor patterns that may indicate a gambling problem. This is not about surveillance — it is part of i1rm's commitment to member safety. i1rm is intended for users aged 21 and above. If you need assistance, visit our Responsible Gaming or contact Talian Kasih at 15999.
Over 58,000 Malaysian players have chosen i1rm — not just for the bonuses and betting products, but because they trust that their data and money are well protected. Now it's your turn to experience it for yourself.
✓ Free registration ✓ SSL 256-bit protected data ✓ 24/7 Bahasa Malaysia support ✓ Age 21+ only