Responsible Gaming i1rm — A Safe Guide for Malaysian Players

Responsible gaming means betting within limits you set yourself — time limits, financial limits, and emotional limits — with full awareness that betting is a leisure activity that carries real financial risk. It is not a strategy to make money, a way to settle debts, or an escape from life's problems.

Many Malaysian players on i1rm — from Malaysia Super League football fans betting on weekend fixtures, to casino players enjoying a late-night baccarat session — do so in a healthy and responsible way. They set a budget they can afford to lose, play for fun, and stop when they hit their limit. That is what responsible gaming looks like.

Responsible gambling becomes a challenge when someone starts betting more than they can afford, continues gambling to "chase" losses, lies to family about their gambling activity, or begins to feel they cannot stop even when they want to. These are signs that should be taken seriously.

I1rm believes that a good betting platform is about more than just great products — it also means playing an active role in ensuring its members gamble in a way that doesn't harm themselves or the people they care about. That's why we invest seriously in the tools and resources you'll find on this page.

Simple principles we encourage all i1rm members in Malaysia to follow:

• Set a gambling budget before starting a session — and stick to it
• Think of the money you deposit as an entertainment expense, not an investment
• Never gamble with money you need for bills, food, or family expenses
• Don't try to "chase" losses by betting more — it's the most common trap players fall into
• Take regular breaks — not every session needs to end with a big win or a big loss
• Don't let gambling interfere with your work, family, or health

I1rm provides six key self-control tools that every member can access and activate for free directly from their account settings. No need to contact anyone — you can activate all of these yourself in under a minute:

Problem gambling rarely appears overnight — it typically develops gradually, and is often difficult for those involved to recognise. Here are 12 warning signs to watch for in yourself or someone you care about:

I1rm takes the protection of children and young people very seriously. This platform is for users aged 21 and above only, with no exceptions. Here are the steps we take to ensure this protection:

• Age Verification at Registration: All new registrants are required to verify their age. The KYC process includes an identity document check (MyKad) to confirm the minimum age requirement of 21 years is met.
• Periodic Checks: i1rm conducts regular checks on existing accounts to ensure age information is accurate and up to date. Accounts that fail to provide sufficient age verification will be suspended.
• Multiple Account Ban: Our system detects attempts to register multiple accounts, which is often used as a tactic to bypass age verification. All duplicate accounts will be closed and funds settled in accordance with our standard procedures.
• No Marketing to Minors: i1rm does not direct marketing communications at individuals known to be under the applicable minimum age.

If you're a parent or guardian concerned about a child or teenager accessing online gambling platforms, here are some steps you can take:

• Use parental control software to block access to gambling sites on your child's devices
• Ensure your bank accounts and e-wallets (such as Touch 'n Go or GrabPay) are protected with strong passwords that children cannot access
• Have an open conversation with your child about the risks of online gambling and why age restrictions exist
• If you discover that a minor has accessed the i1rm platform, contact us immediately at support@i1rm.wine for prompt action

Setting self-control limits on your i1rm account is straightforward and can be done on your own in under two minutes. Follow the steps below:

Self-exclusion is the decision to close your i1rm account for a set period or permanently. It's an option we fully support — no questions asked, no attempt to persuade you to keep playing. Your safety and wellbeing come before any business consideration.

Two self-exclusion options are available:

• Temporary Exclusion (6 months, 1 year, or 5 years): Your account will be blocked from all activity for the duration you selected. Once the period ends, you'll need to actively contact support to reopen your account — it will not reopen automatically. This gives you time to honestly assess whether you're ready to return to playing in a healthier way.
• Permanent Exclusion: Your account will be closed permanently. i1rm will not allow you to re-register using the same details. This is the best option for individuals who believe they cannot gamble responsibly for the foreseeable future. Any valid remaining funds will be returned once the KYC process is complete.

To activate self-exclusion, you can do so through your own account settings, or by contacting the i1rm support team via email at support@i1rm.wine. Self-exclusion takes effect immediately and cannot be reversed before the minimum period has ended.

I1rm also respects self-exclusions activated on other platforms. If you have enrolled in any Malaysian local responsible gambling programme, please let us know so we can add your name to our exclusion list as well.

If you or someone you care about needs professional help with a gambling problem, there are several local Malaysian resources available that can be contacted for free and in complete confidence: